Designation: 1> Store Manager - Kolkata Location
About the Company: With Worldwide revenues of more than €4 Billion, this notable Italian High Fashion Brand features in the Top Global 100 Brands of our world. They manufacture High end leather goods, handbags, ready to wear clothing, perfumes, watches, eyewear, jewellery, accessories, etc & have a huge market in India as many of its products are very popular with all kinds of age groups & target audiences.
Job Profile:
Main Job Objective: Responsible for overall management of the store, associates, merchandise and customer service. The Store Manager is responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing associates to enable them to progress in their careers with the company.
Essential Duties &
Responsibilities:
Business Development
-Develop
store business plan to include marketing and promotional strategies that will
continue to drive traffic to the store and develop and grow the customer base,
with particular emphasis placed on building the local market. (events, local
media, integration into the local community, etc.). Present strategies to
regional management and central marketing team for review and approval.
-Be
aware of the local market and business environment including competitors’
business activities and luxury goods market trends.
-Make
recommendations for store renovations/upgrade/expansion, etc. in order to
increase sales and market share.
Sales Management
-Continuously
motivate and coach Sales Associates to meet assigned sales and productivity
goals. Provide recognition for top Sales Associates.
-Demonstrate
sales leadership for staff by playing an active role on the selling floor.
-Proactively
manage the clientelling function in the store.
-Ensure
that all associates are knowledgeable of all company product s, company
information and history. Be up-to-date with company news.
-Ensure
employees are provided with product knowledge to enhance and ensure
cross-selling across categories.
-Provide
feedback to Regional VP on product assortment, buying trends and customer
requests.
Customer Service
-Ensure
the highest level of customer service every day, ensuring compliance to the
Quality Customer Service Standards and the selling ceremony.
-Empower
associates to make decisions in the best interest of providing good customer
service.
-Support
sales associates with After Sales Service issues, i.e returns, defective
merchandise, repairs.
Team Management
-Recruitment
of candidates for all levels within the store network with qualifications that
meet company standards.
-Ensure
all new employees complete In Store induction in a timely manner.
-Coach,
develop and motivate staff through monthly touch base meetings and storewide
meetings or as needed.
-Involvement
in store succession planning by training and developing all employees to be
able to progress along their career path.
-Conduct
annual performance reviews, giving quality feedback to employees.
-Identify
individual and team training needs. Create and implement regular training,
monitor and record all training hours.
-Supervise
store personnel and enforce company policies while adhering to proper procedure
regarding disciplinary action.
-Exhibit
strong interpersonal skills in dealing with staff, peers, supervisors and the
NY and Paris corporate office.
-Communicate
corporate initiatives and directives to staff through daily or weekly meetings
and bulletin.
Operations
-Effective
utilization of POS system and its inventory management functions.
-Partner
with logistics and product teams to insure appropriate assortment for the
store.
-Provide
monthly qualitative and quantitative business reports as required by the
Regional VP.
-Determine
staffing needs and create staff schedules to ensure appropriate store coverage
and match to traffic.
-Maintain
ongoing and effective communication with members of corporate office, regional
office, mall office, repair facility and other stores.
-Complete
all store administration in an accurate and timely fashion.
-Profit
and Loss responsibility for the store, with particular attention given to
controllable expenses, sales plan and operating profit.
-It
is the obligation of the manager to be fully trained in current POS systems and
to insure that the staff is proficient as well.
-Ensure
compliance with all Internal Control procedures: Maintain inventory accuracy
and shrink rates within company standards.
-Meet
all KPI goals.
-Be
proficient in the software that is used by the company (Word, Excel, etc.), and
request necessary training for self and select staff members.
-Maintain
the highest standard of housekeeping and organization both on and off the sales
floor.
-Ensure
Store Performance Management principles are enforced (MTT etc)
-Perform
other projects, as assigned.
Store Visuals
-Maintain
visual merchandising standards and store condition as set forth by corporate
visual department.
-Work
with the right designers to achieve goals of proper window installation and
display boards.
Lease Department (if applicable):
-Develop
constructive relationships with host store.
-Attend
and contribute to host store meetings.
-Is
familiar and can convey to the staff the host store policies & procedures.
-Uses
the additional systems used by host store.
Principal Skills, Knowledge &
Personal Attributes Required:
Education:
Graduate
Degree a must, a PG/MBA in Luxury Retail/Retail/Marketing/Operations preferred.
People from a Hotel Management/Airlines background also welcome.
Special
Skills:
Knowledge
of Foreign Languages a plus but complete command over the English language is a
must have.
Must
have strong technical skills in handling technology like computers, software
skills, etc.
Strong
people skills, extremely presentable & well groomed applicants welcome.
Discerning
ability to distinguish between customers who convert their interest to sales
& those who don’t.
Strong
networking ability, knowledge of clientele who buy from the company brand in
the local geography & bringing that business to the store is appreciated.
Work Experience:
Minimum
5 - 8 years retail experience with 3 - 5 years in relevant store management
experience. (More experience may be required for the senior position).
To Apply:
Email: Your word document cv
with a picture of yourself [Full length & a close up both preferably]
To: neha.asthana@hr-interface.com
& retailjobs.hrinterface@gmail.com
Mentioning: [Compulsary]
Mentioning
email subject as:
Store Manager for International Luxury Fashion Retail Giant, Kolkata location
In
the email body pls compulsorily mention:
Name:
Mobile:
Email:
Current
/ Last Company (pls specify current or last):
Current
Industry:
Current
Designation:
Current
Annual Salary i.e Ctc (With & without variables):
Current
Area of Residence(Area & City):
Highest
Academic Qualification:
MBA
(Y/N & if Y from which Institute):
Years
of relevant experience in Retail Store Management:
Which
Retail Brands have you worked with:
Do
you have experience working in Luxury Retail (Y/N):
Years
of total work experience:
Currently
how many people report directly into you:
Experience
in which all industries:
Age:
How
soon can you join if selected?:
Reason
for wanting to move on from current/last employment:
Regards,
Neha
Asthana
HR
Interface Corporate Services
Recruitment
Par Excellence
Follow
us on Linkedin:
http://www.linkedin.com/company/hr-interface-corporate-services/
Is the opening is still there....
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