Process Training Manager (Customer Service process) Opening, Al Ain, UAE.

Designation: Process Training Manager Opening, UAE.

Need BPO experience in process training. Must know/speak the Arabic language well. 

Salary on offer: Upto 15,000 AED plus perks. 

Should be an expat living in UAE. Female candidate preferred.

Job Profile:

Client and Customer Satisfaction 

• Delivering training as per the training requirements and standards defined
• Ensuring optimum yield/output across all training initiatives and maintaining positive first-time percentage and certification results
• Managing the end to end training process and maintaining positive first-time pass percentages and certification results
• Coaching and feedback for the bottom performers who do not meet the minimum performance standards
• Ongoing development and enhancement or relevant training content and material
• Maintaining and publishing of all training related reports (MIS) on a weekly and monthly basis
• Interacting with clientfor all clarifications on product and process knowledge and conducting of monthly job knowledge test for all operations staff.
• Recommending and implementing training solutions which are beneficial to the client
• Motivational activities in training to ensure all the new hires are properly engaged
• Development and enhancement of training programs for trainers

Project Management

• Manage and ensures that all training performance metrics and requirements are met and/or exceeded.

• Complete special training projects as needed

Departmental Administration

• Perform training related administrative duties as required

• Creates agent/team reports of trends and observations pertaining to training

• Management of the training database and report creation

• Training Production Matrix

Cvs to neha.asthana@hr-interface.com & careerconnect.neha@gmail.com

Mentioning email subject as: Process Training Manager for Customer Service Process, Outsourcing major, Al Ain, UAE.

In the email body pls compulsorily mention:

Name:

Mobile:

Email:

Current / Last Company (pls specify current or last):

Current Industry:

Current Designation:

Current monthly Salary i.e Ctc (With & without variables):

Current Area of Residence:

Highest Academic Qualification:

Years of relevant experience in Process training for a BPO:

Can you speak Arabic?

Arabic fluency on a scale of 1 to 10, 10 being the highest:

Years of total work experience:

How many agents at max have you trained in a single process?:

Age:

How soon can you join if selected?:

Reason for wanting to move on from current/last employment:

Regards,

Neha Asthana

HR Interface Corporate Services

Recruitment Par Excellence

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