Guest Services Supervisor, Reputed Hospitality Giant, Navi Mumbai

Designation: Guest Service Supervisor

Personality Profile:

• Excellent Man Management Skills and Communication skills are a must.
• Should be able to upkeep himself physically.
• Should be able to develop the potentials to tackle the stress with ease.
• He/She will be responsible to provide an excellent and consistent level of service to the customers. 
• This profile requires a great deal of Patience. 
• The Front Office Executive is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
• Propagate a collaborative and customer oriented work culture.
• IDS software knowledge.
• Must be willing to take on the responsibilities and should have the personality of GO – Getter.

Job Profile:

• The job requires extensive communications with the guest.
• Understand the standards and ensure the same are maintained.
• The ability to solve the problem in any given situation
• Pleasing Personality
• Should have the flair to handle the irate guests with ease.
• Staffing and scheduling of the shift and allocation of duties.
• Bring about efficiency and effectiveness in allocation and deployment of functional resources.
• Facilitate learning and development for all the team members.
• Co-ordinate with department like security, housekeeping, etc.
• Maintain daily reports.
• Maintain the guest history system.
• Should always wear a warm welcome look.

JOB Requirements:

• Responsible for handling entire shift operations in the Front Office Department.
• Provide quality service to the customer by responding to their requests promptly.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate.
• Taking care efficiently and courteously of all guests during check-in, check-out and throughout their stay.
• To supervise the operations of the Resort as efficiently as possible through qualified, well-trained staff and maintain a high degree of guest satisfaction.
• Manage the Front Office in a shift independently and to have guest interaction Monitor Front Office Procedures.
• Ensure Guest needs & complaints are dealt with immediately.
• Handling guest feedback & interaction with the guests.
• Assist Front Desk Staff.
• Handle routine front office operations.
• Train & develop staff as required.
• Check employee turnout (physical appearance), discipline, conduct and work performance.
• Ensure implementation of brand standards.
• Ensure guest satisfaction and actively seek guest feedback to initiate timely response.
• The role also involves managing, directing and motivating a team, to deliver 'Best in Class Service ' to the guests.
• Should look forward to the Front Office Manager for his instructions and guidance in accordance to his work assigned.
• Taking initiative in maintaining the service standards fixed.
• Taking active part in all thyme employee engagement activities held in the Hotel.

Job Discipline:

• Should be able to adhere with as per the Duty Roster
• Should assist the front office manager in overall functioning of the department.
• Should handle shifts independently.
• Should supervise operations.
• Should strive to achieve high level of guest satisfaction.
• Should be able to work as per the prescribed norms and policies.
• Should report to the Front Office Manager on daily basis.
• Should attend the shift briefing and act accordingly.
• Should operate as per the standard operating procedures and manual.
• Hours of work will be on the basis of shifts and hotel needs.

Open to Industries like: Hotels / Hospitality / Facility Management / Airlines

To  Apply, pls ensure you mention ALL these details requested below  & send your cv in MS word format with atleast 2 passport size/other photos of yourself :

Email to: neha.asthana@hr-interface.com & pls cc to hospitalityjobs.hrinterface@gmail.com

Mentioning email subject as: Guest Services Supervisor, Reputed Hospitality Giant, Navi Mumbai

In the email body pls compulsorily mention:

Name:

Mobile:

Email:

Current / Last Company (pls specify current or last):

Current Industry:

Current Designation:

Current Annual & Monthly Salary (Ctc):

Current Location of  Residence:

Total Years of Experience in Guest Relations:

Have you gone through the complete JD [Y/N]:

Total Years of relevant experience in areas mentioned in JD?:

Total work experience (overall):

Total number of companies worked with:

Age:

How soon can you join if selected?:

Reason for wanting to move on from current/last employment:

Pls attach:

1> Your word format resumé

2> A close up photo

3> A full length photo

Regards,
Neha Asthana

Head Consultant

HR Interface Corporate Services
Recruitment Par Excellence
Follow us on Linkedin for All Job Updates: http://www.linkedin.com/company/hr-interface-corporate-services/

Marcom Manager for Technology Consulting, Media Services & Outsourcing Firm, Mumbai

Company: Confidential

Location:  Mindspace, Malad (w)

Designation: Marcom Manager

Profile: Managing Collaterals under Social Media Marketing, Branding, Internet Marketing, Market Research, Business Proposal Creation, and Preparation of Content Repository (PPT, PDF, and Proposals etc). Design, Creation & Execution of Marketing Communication, Internal & External Communication, Collaterals & Strategy leading to content & design rich collaterals used by the company for varied communication purposes on a daily basis. In addition to this, a strong multi dimensional / multi industry Research collation background is needed. Should be open to International travel at short notice.

Candidate Requisites

• Should be well-versed in enterprise content/marketing communication writing.
• Flair for writing/editing/rewriting crisp copy.
• Should be an expert in researching varied subjects/industries & give a comprehensive research report on the same.
• Work experience of 5-8 yrs in marketing communication division of IT / ITES / BPO / Global / Outsourcing / Media / Technology companies.
• Educational Qualification Degree in Communications Discipline. MBA is preferred.
• Should have 5-8 Years of experience

Job Profile

• Understand the business requirement of the client.
• Restructure content as per given template, ensure logical flow in content.
• Rewrite communications to improve their impact.
• Copy-edit to ensure that only flawlessly written material is published.
• Maintain writing guidelines and best practices to guide the creation of quality communications.
• Research and write technical information that suits technical and non-technical audiences.
• Be able to read, research and understand new concepts/technologies with ease and communicate the same in simple, easy manner.
• Write and develop collateral materials for print, online and other interactive mediums, including sales brochures, newsletters and direct mail.
• Identify and articulate ideas on thought leadership and work with business owners to develop materials including whitepapers, research reports, presentations and case studies.
• Work with design team for layout/design of content as and when required.
• Responsible for all concepting and copywriting for all collateral pieces, advertising, Brochure , direct mail, Internet Mailers, etc.
• This person also acts as a gatekeeper/brand ambassador to maintain a consistent company image, and positioning.
• He/she works with the Director Marketing for concepting and design, and coordinates the campaigns within the other marketing departments--especially with Channel Marketing and Inside Sales to ensure a consistent lead generation program.
• Works collaboratively with a diverse staff team to create and manage cross-organizational, integrated marketing strategies.
• Develops, reviews, and manages internal and external Powerpoint presentations for marketing and management; collateral, public relations, advertising, trade shows, events & exhibitions, internet-based communications, website presentation of products and photo shoots and other materials according to established corporate policy. *
• Researches and presents opportunities for editorial coverage in trade publications; secures placement of technical papers in trade journals and conferences; edits and manages the timing and placement of such papers.
• Enters leads and maintains database.
• Establishes and manages MarCom budget.
• Coordinate communications projects with vendors and contractors for the development and production of event promotional materials, web site production and other collateral.
• Responsible for the entire content of corporate Website Provide writing and editing support for all outbound member communication including all promotional materials, website content, a monthly newsletter and the annual report.
• Coordination with Advertising agencies, creative design houses and Media as a part of Brand building and Corporate Communication Activities.
• Liaising with Press and Media houses for Organizing press conferences and Media coverage for the company.
• Serve as internal liaison to the meetings department and other staff resources Lead marketing communications team on top level concept and timeline development; review and track progress and execution.

Desired Skills

• Ability to effectively work under tight deadlines and manage multiple projects independently.
• Ability to understand technical concepts and write about them clearly and concisely.
• Must be able to travel internationally.
• Excellent people skills and an upbeat and enthusiastic attitude.
• Strong organizational skills and keen attention to detail.
• Superior professionalism and judgment Should be an expert, or aggressively learn the advanced guidelines for direct response, sellable Ad copy, media placement, negotiation techniques, tracking methods, and database marketing additional Skills Budgeting and account management experience is desired.
• Always manage projects within the approved budget range or less if possible.

To  Apply, pls ensure you mention ALL these details requested below  & send your cv in MS word format with atleast 2 passport size/other photos of yourself :

Email to: neha.asthana@hr-interface.com & pls cc to mediajobs.hrinterface@gmail.com

Mentioning email subject as: Marcom Manager for Technology Consulting, Media Services & Outsourcing Firm, Mumbai

In the email body pls compulsorily mention:

Name:

Mobile:

Email:

Current / Last Company (pls specify current or last):

Current Industry:

Current Designation:

Current Annual & Monthly Salary (Ctc):

Current Location:

Are you open to International Travel?:
Total Years of Experience in Marketing Communications:

Total Years of experience in Creating Marketing Collaterals [Design, Content & Execution]:

Total Years of relevant experience in Research?:

Total work experience (overall):

Total number of companies worked with:

Age:

How soon can you join if selected?:

Reason for wanting to move on from current/last employment:

Pls attach:

1> Your word format resumé

2> A close up photo

3> A full length photo

Regards,
Neha Asthana

Head Consultant

HR Interface Corporate Services
Recruitment Par Excellence
Follow us on Linkedin for All Job Updates: http://www.linkedin.com/company/hr-interface-corporate-services/

Business Development Manager [EXHIBITIONS Business] Openings for UAE Based Company's Mumbai/Bengaluru/Delhi/Chennai Offices

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Hiring Company Profile:

A major player in the International / Domestic Exhibitions & Trade Fairs Industry, it is one of the fastest growing Companies in the Indian/Middle East Exhibition Markets.

Incepted in 2002 at Dubai and now a one stop company in providing end to end solutions for organizing exhibitions and events throughout the world. In the past few years they have successfully executed 200+ events & exhibitions at National and International levels in the field of Realty, Education, Health Care & Medical Tourism, Consumer & Lifestyle and Entertainment. They are Global Leaders in exhibitions and trade shows, carrying adequate experience and expertise in marketing products & services successfully with targeted customers. 

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I] Business Development Managers - Exhibitions - 3 Openings [Education & Jewellery Segment]

Requirement for:Mumbai, Bangalore & Chennai

II] Business Development Managers - Events - 2 Openings.

Requirement for: Delhi & Bengaluru [1 in each location]

III] Manager - Activations - 2 Openings.

Requirement for: Delhi

I & II] Job Profile [For Events & Exhibitions Business Development Managers]:

• Exhibition Space Selling, Sponsorship development for Education or Wedding/Bridal/Jewellery Expos & Exhibitions
• Exhibition Promotion – Web, Social Media, Print, & Participating in other trade shows.
• A strong understanding of the Education Industry
• 1-5 years of experience in Education or Wedding/Bridal/Jewellery Expos
• A positive, can-do attitude. Used to working against tight deadlines.
• An intelligent, ambitious and highly motivated team player with a commitment to quality and professionalism
• Flexible, patient, able to prioritize
• Good negotiation skills

• Be responsible for conceptualizing, developing and executing growth sales strategies, tactics and action plans required to achieve the financial targets for both regional and global events.

• Developing a new business plan – targeting high potential clients, making presentations and developing materials to reach these clients

• Identifying new prospects and initiating contact for follow up

• Preparing and presenting new business presentations / credentials presentations

• Revenue generation through new client acquisitions,  selling more space, bringing sponsors etc.

• Taking client briefs and communicating them clearly to the team

• Participating in creative development process

• Writing proposals, including developing costing and doing research in suppliers where necessary

• Closing deals on new business

• Project management – the role may require some project management component if necessary

• Work with management to draw up a new plan and budget

• Track the activities of competitors.

• Attending relevant trade association, Ministries, distributors and invite them for the events & exhibitions both Nationally & Internationally

Key Strengths: Target orientedness, hardcore experience in targeted selling, organizing and managing exhibitions & events [Events Mainly], Excellent Communication and negotiation skills.

III] Job Profile [For Activations Managers]:

• Strategize & Implementation of All Companywide Brand Activation.

• Budgeting and monitoring.

• Appointment, negotiations and management of vendors or branding partners for clients branding work.

•  Strategy and Execution of outdoor jobs.

• Co-ordination with Advertising agencies and Daily management of installation work with deadlines.

• Enhancing visibility of the product.

• Creativity in branding and advertising.

To  Apply, pls ensure you mention ALL these details requested below  & send your cv in MS word format with a passport size/other photo of yourself.

Email to: careerconnect.neha@gmail.com & neha.asthana@hr-interface.com  [Both] & kindly cc to exhibitions.events.hrinterface@gmail.com

Mentioning email subject as: 

I] Business Development Manager – Events or Exhibitions (Whatever you have experience in most not both) – For UAE Based Company’s Delhi/Bengaluru/Chennai/Mumbai Office [For Jobs I & II]

II] or Manager Activations [For Job III] – For UAE Based Company’s Delhi Office

In the email body pls compulsorily mention:

Name:

Mobile:

Email:

Current / Last Company (pls specify current or last):

Current Industry:

Current Designation:

Current Annual & Monthly Salary (Ctc):

Current Location:

Applying for which location?: 
Total Years of Exp in Activations [If applying for Activations]:

Total Years of relevant experience in Events BD/Sales/Sponsorship [Pure Events not exhibitions]:

Total Years of relevant experience in Exhibitions BD/Sales/Sponsorship [Only Exhibitions/Conferences/Trade Fairs]:

Years of total work experience in Sales/BD for the Events & Exhibitions industry overall:

Total work experience (overall):

Total number of companies worked with:

Age:

How soon can you join if selected?:

Any Experience in Jewellery/Bridal/Wedding Exhibitions? if yes, how much?:

Any Experience in Real Estate/Education Exhibitions? if yes, how much?:

Reason for wanting to move on from current/last employment:

Pls attach:

1> Your word format resumé

2> A close up photo

3> A full length photo

Regards,
Devyani Chawla

Executive - Events & Exhibitions Hiring
HR Interface Corporate Services
Recruitment Par Excellence
Follow us on Linkedin: http://www.linkedin.com/company/hr-interface-corporate-services/