Guest Services Supervisor, Reputed Hospitality Giant, Navi Mumbai

Designation: Guest Service Supervisor

Personality Profile:

• Excellent Man Management Skills and Communication skills are a must.
• Should be able to upkeep himself physically.
• Should be able to develop the potentials to tackle the stress with ease.
• He/She will be responsible to provide an excellent and consistent level of service to the customers. 
• This profile requires a great deal of Patience. 
• The Front Office Executive is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
• Propagate a collaborative and customer oriented work culture.
• IDS software knowledge.
• Must be willing to take on the responsibilities and should have the personality of GO – Getter.

Job Profile:

• The job requires extensive communications with the guest.
• Understand the standards and ensure the same are maintained.
• The ability to solve the problem in any given situation
• Pleasing Personality
• Should have the flair to handle the irate guests with ease.
• Staffing and scheduling of the shift and allocation of duties.
• Bring about efficiency and effectiveness in allocation and deployment of functional resources.
• Facilitate learning and development for all the team members.
• Co-ordinate with department like security, housekeeping, etc.
• Maintain daily reports.
• Maintain the guest history system.
• Should always wear a warm welcome look.

JOB Requirements:

• Responsible for handling entire shift operations in the Front Office Department.
• Provide quality service to the customer by responding to their requests promptly.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate.
• Taking care efficiently and courteously of all guests during check-in, check-out and throughout their stay.
• To supervise the operations of the Resort as efficiently as possible through qualified, well-trained staff and maintain a high degree of guest satisfaction.
• Manage the Front Office in a shift independently and to have guest interaction Monitor Front Office Procedures.
• Ensure Guest needs & complaints are dealt with immediately.
• Handling guest feedback & interaction with the guests.
• Assist Front Desk Staff.
• Handle routine front office operations.
• Train & develop staff as required.
• Check employee turnout (physical appearance), discipline, conduct and work performance.
• Ensure implementation of brand standards.
• Ensure guest satisfaction and actively seek guest feedback to initiate timely response.
• The role also involves managing, directing and motivating a team, to deliver 'Best in Class Service ' to the guests.
• Should look forward to the Front Office Manager for his instructions and guidance in accordance to his work assigned.
• Taking initiative in maintaining the service standards fixed.
• Taking active part in all thyme employee engagement activities held in the Hotel.

Job Discipline:

• Should be able to adhere with as per the Duty Roster
• Should assist the front office manager in overall functioning of the department.
• Should handle shifts independently.
• Should supervise operations.
• Should strive to achieve high level of guest satisfaction.
• Should be able to work as per the prescribed norms and policies.
• Should report to the Front Office Manager on daily basis.
• Should attend the shift briefing and act accordingly.
• Should operate as per the standard operating procedures and manual.
• Hours of work will be on the basis of shifts and hotel needs.

Open to Industries like: Hotels / Hospitality / Facility Management / Airlines

To  Apply, pls ensure you mention ALL these details requested below  & send your cv in MS word format with atleast 2 passport size/other photos of yourself :

Email to: neha.asthana@hr-interface.com & pls cc to hospitalityjobs.hrinterface@gmail.com

Mentioning email subject as: Guest Services Supervisor, Reputed Hospitality Giant, Navi Mumbai

In the email body pls compulsorily mention:

Name:

Mobile:

Email:

Current / Last Company (pls specify current or last):

Current Industry:

Current Designation:

Current Annual & Monthly Salary (Ctc):

Current Location of  Residence:

Total Years of Experience in Guest Relations:

Have you gone through the complete JD [Y/N]:

Total Years of relevant experience in areas mentioned in JD?:

Total work experience (overall):

Total number of companies worked with:

Age:

How soon can you join if selected?:

Reason for wanting to move on from current/last employment:

Pls attach:

1> Your word format resumé

2> A close up photo

3> A full length photo

Regards,
Neha Asthana

Head Consultant

HR Interface Corporate Services
Recruitment Par Excellence
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