Designation: AVP - Operations [Ctc band 35 lacs - 1 Cr pa+]
Company Profile: A fledgling giant already in the eCommerce market,
this company, today employs over 1500 employees & has operations spanning
12 cities PAN India. With plans for global expansion & huge target markets,
altogether with an unprecedented growth rate, they are looking for the best of
talent to partner with in their growth story.
Location: Powai, Mumbai, India.
Current Ctc of Applicant should be: Between 35 lacs p.a to 1 Cr p.a
Role Outline:
- Around 15 years+ of experience in Operations of which atleast 3-5 years should be in an eCommerce company (driving logistical support -a must, sales operations, customer care, etc).
- Responsible for building, developing and operating sophisticated operating procedures and manuals, training programmes, & ensuring smooth operations of the company & its 1500+ employees across 10 locations PAN India. Overseeing 700-1000 indirect reportees & 4-5 direct reportees.
- Looking for a strong background in Logistics, CRM, Customer Service, Sales operations, Listing operations, delivery & expansion activities PAN India.
Duties and Responsibilities:
- Full responsibility in ensuring company wide Operational Excellence, elimination of bottlenecks, compliance with SOPs (standard operating procedures), excellence in logistical support, the highest standards of service and the ability to provide top skills in customer care and the highest standards of service – in delivery in pre-determined timelines & achievement of that turnaround time and quality of delivery – within a high volume environment.
- Responsibility for setting up management systems to ensure consistent efficient comprehensive controls, reporting and analysis for existing and future growth.
- Full responsibility for developing impeccable and comprehensive operating manuals, standard operating procedures, training procedures.
- Driving the highest standards while the company expands.
- Responsibility for up to ten cities PAN India & counting. Possible addition of international locations in the foreseeable future.
- Achieving the agreed upon business plans and budgets.
- Responsibility for scaling up the business along with Senior Management vision.
- Management of all new openings.
- Management Training and development.
- General staff team building.
- General cost controls, meeting and beating targets and budgets.
- General compliance & maintenance across locations – security, Standard operating procedures, etc for all sites.
Target Industries: FMCG, Consumer Goods, Telecom, Internet Companies,
eCommerce, Diversified Conglomerates, Food production & manufacture,
Confectionery, etc. but experience in eCommerce for atleast 3-5 years is a must
have (logistical support).
To Apply:Pls send your word format cv with a photograph mentioning the below
details to neha.asthana@hr-interface.com
Email Subject: Ref: Blog: AVP - Operations, eCommerce Giant, PAN India role, Mumbai
location
Pls mention:
Name:
Mobile No:
Email:
Current Company:
Current Designation:
Current Functional Area/All inclusive Job Role:
Total experience in Operations:
Current Industry:
How many years of experience do you have in a PAN
India Logistical support role?:
How many years of experience do you have in
Operations for an eCommerce company?:
Have you handled customer service operations too?
If yes, for how many years?:
What is the largest number of direct & indirect
reportees you have handled?:
Highest Academic qualification & Institute:
Current annual ctc:
How soon can you join if selected?:
Age:
Current area of residence:
Reason you’re looking for a change:
Regards,
Neha Asthana
Neha Asthana
HR Interface Corporate Services
Recruitment Par Excellence
Recruitment Par Excellence
Follow us on Linkedin: http://www.linkedin.com/company/hr-interface-corporate-services
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