Designation: Manager - Client Relations / Client Servicing
Company Profile: IT/Technology Products/Services Company
Company Strength:200+ EMPLOYEES.
REPORTS INTO: Head – Business Development –
PAN India
Ctc on offer: 15 to 20 lacs p.a
Preferred Industries: Hospitality/Hotels/Aviation/Airlines/Guest Relations/IT Product &
Services Sales/BD/ Information Security /IT Infrastructure management Sales/BD Customer Relationship Management
Location: Mumbai
Company Profile:
Philosophy :
They have made their presence felt in the global markets
with their Innovation, Expertise and Promising Growth. They endeavor to provide
exceptional value to their customers. They constantly innovate in order to
improve their services. Headquartered in Pune, India, they have clients across
the globe. With a wide spectrum of clientele from various domains, they have
proved their knowledge and skills time and again to meet the challenging
standards set by clients & customers & the market. Every difficult and
adverse situation motives us to strive further for the success of their organization
and their customers. Thinking out of the box and following stringent quality
standards with a conscience is what keeps them going. They are open to
accepting and evaluating new ideas and thoughts, which is necessary to create
value for their customers, investors and associates. This commitment has
constantly fueled the journey, encouraging them to think differently, take
risks, work with passion and make things happen. Their commitment, passion and
entrepreneurial spirit has only grown bigger, spurring them to look ahead and
continue this journey towards achieving greater heights of Value Creation. They
take great pride in being their client's first choice for trusted partners.
They recognize that helping clients achieve their strategic goals is the
foundation of their success.
Clients & Partnerships:
They are privileged to be chosen as the most elite
suppliers of IT security services. Their private sector clientele encompasses a
mix of different verticals and enterprises of varied sizes. From FTSE 100 to Startup
businesses, They have a wealth of experience in helping manage risk within
diverse and complex business environments.
They have over 60+ ERP OEM Partners.
The Hiring Company is a diversified services organization primarily offering IT/Technology/Education/E-Learning services to its domestic & global clientele.
They have a very rich,
diverse & colourful work culture & are essentially looking at a similar
professional to join their family. With offices in Pune, Mumbai, Delhi,
Gurgaon, UAE, etc., they are looking at a 360 degree professional who will
seamlessly integrate all locations under the Client Relationship Management
Portfolio.
They are seeking
an experienced individual to contribute to the success of the Client Relations
team. In this role, the Manager, Client Relations will develop long-term
client relationships and contribute to ongoing revenue generation for them
by retaining and renewing their most cherished membership agreements. This
individual will partner with the National & Regional Sales/BD Directors,
& the secondary sales teams, Client Relations and be the primary contact
between them & their Clients on all accounts large & small
both. The Manager - Client Relations will be responsible for managing
ongoing communication between assigned clients and internal departments. He/She will develop and
maintain meaningful relationships with clients and consistently demonstrate the
value delivered by the company to them on an ongoing basis. This individual reports
to the Head of Business Development &/or the CEO or both.
Role
- Provides effective and continual communication of the company's value proposition
- Develops and maintains a tailored, two-way, structured communication process with each client designed to:
- Establish member ROI and communicate other value drivers that will lead to renewal
- Provide data on all patent acquisition opportunities and engage client feedback on how they view their risk profile relative to those opportunities
- Collect intelligence from clients on what actions they are taking to manage their patent risks and costs
- Discuss future new services and potential participation in pilot programs
- Share general patent market intelligence and information
- Acquire referrals to peer companies to join the company's client network
Desired Skills and Experience
Education/Experience
Required
- Bachelor’s degree in a related field, and strong academic record from a top-tier university preferred.
- Minimum 5-8 years experience in the area of client relationship management, business development, sales, etc. Vendor management experience is preferred too.
- Minimum 3-5 years of demonstrated success in client-facing roles supporting senior sales executives/partners on client acquisition and retention activities
- Industry experience and expertise in one or more of the following areas is preferred: Hospitality / Aviation / Airlines / BPO / IT/ITES, etc.
Required Competencies
- Ability to develop rapport with senior-level executives
- Ability to discuss client issues & provide solutions together in tandem with the technical teams accompanying him/her to client visits. All with a high level of credibility.
- Intellectual capacity to comprehend, distill, and communicate business concepts and technical details as & when required.
- Proven track record of generating revenue via corporate strategic sales and/or business development
- Ability to read people and understand unique client needs, think strategically about how to interact with clients, and easily adjust as necessary to fit the culture/style of each client
- Results-oriented and service-minded with ability to develop and foster relationships with key stakeholders internally and externally.
- Willingness to adapt to the many changing requirements/needs of a fast-growing, young company.
- Collaborative work ethic and ability to work in a team-oriented culture.
- Ability to work with virtual, global teams
- Excellent interpersonal, networking, and influencing skills.
- Motivated, self-directed, and proactive with a willingness to take on additional projects.
- Proven track record of excellence, ownership, and accountability.
- Confident personality supported by disciplined, logical thinking and fact-based, documented conclusions and opinions.
- Ability to demonstrate sound judgment and execute against deliverables under deadlines and competing priorities.
- Highly focused, organized, and detail-oriented
- Excellent oral and written communications skills.
- Represents the company in a manner consistent with its culture and value.
Technical Skills
- Strong proficiency with the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook
To Apply, pls ensure you mention ALL these details requested
below & send your cv in MS word
format with atleast 2 passport size/other photos of yourself :
Email to:
neha.asthana@hr-interface.com
Mentioning email subject as: Manager - Client Servicing & Relationship
Management for Technology/IT Client, Mumbai
In the email body pls compulsorily mention:
Name:
Mobile:
Email:
Current / Last Company (pls
specify current or last):
Current Industry:
Current Designation:
Current Annual & Monthly
Salary (Ctc):
Current Location:
Are you open to International
Travel?:
Total Years of Experience in
Client Relationship Management:
Total work experience
(overall):
Total number of companies
worked with:
Age:
How soon can you join if
selected?:
Reason for wanting to move on
from current/last employment:
Pls attach:
1> Your word format resumé
2> A close up photo
3> A full length photo
Regards,
Neha Asthana
Head Consultant
HR Interface Corporate Services
Recruitment Par Excellence
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