Chief Operating Officer opening, On demand Home services StartUp, Mumbai (IIT/NIT+Startup exp)

Designation: Chief Operating Officer

Location: Mumbai 

Compensation: 15 - 20 lacs p.a + Equity
Experience band: Minimum 3-5 years of relevant experience post education.

Company Profile: 3 years old & growing, Belita is India's first and biggest 'On demand home salon services' company with a solid consumer base & established bottom line operations in Mumbai. In an - Uber-Like- model, our platform empowers beauty professionals to deliver last mile & great customer experience by improving their earning potential far higher than they otherwise can. The founder team (IIT Madras and MBA) patiently spent lot of time experimenting-failing-experimenting and defining the model, which is now ready for super scale. Belita has been backed by leading seed fund IndiaQuotient and many well-known angel investors. A grand vision is only as good as the execution. As customers clamor for our services and we expand rapidly, we need team to take the model and scale it in current locations and launch in many new more locations and create value for all rapidly growing customer base.

Job Profile:

Role: 

• Lead the growth and expansion team (partly already built). Streamline both part of operations, viz:1. Transactional Operations (Services flow). 2. Growth Operations (expansion, tieups, etc). 
• We are looking at an Operations head/lead of a high growth startup which has expanded to cities with rapid pace. 
• Needless to say this person should be a people's person. An Engineering background is a must to liaise flawlessly with our product/tech/design teams. We prefer IITians for this role.
• Responsible for providing proactive leadership regarding all operations, communications & customer experience initiatives that ultimately result in a significant contribution to company growth & profitability through increased customer satisfaction, engagement, loyalty & revenue.

Reporting: Currently we have 6 Growth wizards for expansions (all less than 5 months in Belita). Mix of IIT (1-2 yrs exp), Engg+MBA (Tier 2, Mumbaites). These will become the city heads for expansions. One Ops lead (2 yrs in Belita). All of these would report into the COO.

Who you are:

• You are a fast mover and quick learner.
• You have handled the supply side of the business operationally.
• You know every inch of the business & are hence able to eliminate operational inefficiencies & foster operational excellence.
• You remove bottlenecks & hitches on a daily basis & are a born problem solver who delights & amazes with his preemptive problem solving.
• A driven, detail oriented, operations professional, an entrepreneurial spirit.
• A team player who leads by example.
• Does seamless integration of inter departmental processes, making the operation management very efficient & scaling quick & hassle free.
• You have worked to scale a startup business to other cities & know of its requirements & issues.
• You have had multiple reportees & overseen business expansion ops.

Academic Background/Experience: IIT/NIT passout & business launch + expansion to other cities experience a must.

To Apply: Pls ensure you mention ALL these details requested below  & send your cv to us on the email below. Pls feel free to put in a note about how you've handled operations for upcoming / successful startups & possibly even done expansion to other cities. Also, about your experience in team management.

Email to: ecomm.hrinterface@gmail.com

Mentioning email subject as: Chief Operating Officer opening, On demand Home services StartUp, Mumbai (IIT/NIT+Startup exp)

In the email body pls compulsorily mention:

Total Years of Experience in Operations / Business Expansion to other cities (do mention the cities):

Current Annual Ctc:

Current Location:

How soon can you join if selected?:

HR Interface Corporate Services
Recruitment Par Excellence
Follow us on Linkedin: http://www.linkedin.com/company/hr-interface-corporate-services/